Me: (on phone) Can you send me a screenshot of the error message?
Client: Well, I printed up the page.
Me: OK, I’m going to e-mail you instructions on how to make a screenshot so you can e-mail it to me.
Client: Hang on, I’ve got a bunch of papers and stuff on top of my scanner.
Time passes. He tries to send me a corrupted CorelDraw file.
Client: What’s your address? I’ll just drop this into the mail and wait to hear back from you.